Customers with their own identity provider

A customer with their own identity provider is an account management scenario that

  • controls identity provider accounts and tenants.

  • creates and manages identity provider accounts and user records.

  • deletes accounts or records to prevent access.

Account and access control

For customers who have their own identity provider, they control both the identity provider accounts and the Security Cloud Control tenants. These customers can create and manage identity provider accounts and user records in Security Cloud Control.

Should they ever need to prevent a user from accessing Security Cloud Control, they can delete the IdP account, the Security Cloud Control user record, or both.

If they ever need help from Cisco TAC, they can create both the identity provider account and a Security Cloud Control user record, with a read-only role, for their TAC engineer. The TAC engineer would then be able to access the customer's Security Cloud Control tenant, investigate, and report back the customer with information and suggestions.